Ordering by e-mail: send to firstname.lastname@example.org
Ordering by phone: call +1-714-525-7660 from the U.S., Canada, and Puerto Rico or +1-833-661-1768 from other locations.
Ordering by fax: +1-714-525-7614
Customer Service representatives are available
Monday through Friday from 7:30 a.m. to 5:30 p.m. Pacific Time.
Remit to address: 1312 E Valencia Drive, Fullerton, CA 92831
Payment may be by check, credit card, ACH or wire transfer. For card or ACH go to Payment Center (click on Navigation line or bottom of page).
1. Terms of Purchase.
(a) Ordering. All orders for Fuller Laboratories Products placed by Customer shall be in writing, phone, by fax or e-mail. All orders shall be subject to acceptance by Fuller Laboratories at Fullerton, California.
(b) Prices. Fuller Laboratories may implement price changes at any time.
(c) Payment/Financial policy. Fuller Laboratories shall invoice the Customer for the Fuller Laboratories products purchased. Payment in full is due 30 days from shipping/pick up date (unless otherwise approved by Fuller Laboratories) in U.S. dollars. A service charge of 1.5% per month (18% per annum) from date of invoice will be charged after 30 days. Credit limits and terms may be changed by Fuller Laboratories due to failure to make payments in a timely manner. Changes may include requiring payment in full prior to future shipments. In the event that Fuller Laboratories is required to take legal or other collection action on a client's account, the client will be required to assume responsibility for all expenses incurred in connection with the collection action, including attorney fees, court costs, and collection service costs.
(d) Packaging and Freight. U.S. shipments are F.O.B. Fullerton, California. Freight charges are prepaid and added to the invoice along with a minimum packing and handling charge. International shipments are F.C.A. Fullerton, California, USA. Customs charges are the responsibility of the customer. Biological materials are packaged and shipped in accordance with the State and Federal regulations referencing 42 CFR Part 72.
(e) Returned Goods. Products purchased directly from Fuller Laboratories which are defective and/or do not meet manufacturer’s specifications are subject to replacement when notified by the customer within 30 days of shipment. Return of merchandise and product replacement must be approved in advance by Technical Services at 714-525-7660. Claims for merchandise damaged during shipment should be filed against the carrier by the customer within seven (7) days of receipt of goods.
(f) Shelf Life. Products will have a minimum of 90 days shelf life at time of shipment to domestic customers and a minimum of 180 days shelf life to International customers and distributors unless customer is notified in advance by Customer Service and accepts products with less dating than the aforementioned.
2. Force Majeure.
The Company shall be excused from delay or non-performance in the delivery of an order and the Customer shall have no claim for damage if and to the extent such delay or failure is caused by occurrences beyond the control of the Company including, but not limited to, market conditions; acts of God; war, acts of terrorism, riots and civil disturbances; expropriation or confiscation of facilities or compliance with any order or request of governmental authority; strikes, labor or employment difficulties whether direct or indirect; or any cause whatsoever which is not within the reasonable control of the Company. The Company shall immediately notify the Customer of the existence of any such force majeure condition and the anticipated extent of the delay or non-delivery. The Company shall, in such event, have the right to allocate available Fuller Laboratories Products among its customers in its sole discretion.
(a) Waiver. Failure of either party at any time to require performance by the other party of any provision hereof shall not be deemed to be a continuing waiver of that provision, or a waiver of its rights under any other provision of this Agreement, regardless of whether such provision is of the same or a similar nature.
(b) Applicable Law; Jurisdiction and Venue. This Agreement shall be construed under, and governed by, the laws of the State of California.
(c) Severability. If any provision of this Agreement is unenforceable or invalid, the Agreement shall be ineffective only to the extent of such provisions, and the enforceability or validity of the remaining provisions of this Agreement shall not be affected thereby.
(d) Customer Complaints. The Customer shall inform the Company of any/all customer complaints received within 48 hours of receipt of the complaint. If investigation determines that the activities outside the organization contributed to the customer complaint, relevant information shall be exchanged between the organizations involved.
(e) Recall or Advisory Notices. The Customer shall be informed within 48 hours of a recall or advisory notice.
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